Shopping Policies
Here are Costyo.pk general shopping policies:
Shopping Policies
Shipping Policy
A. Costyo.pk ships products within Pakistan.
B. Shipping costs are calculated based on the weight and size of the product and the shipping address.
C. Delivery times vary based on location and product availability.
D. Orders are usually delivered within 3-7 working days.
Return and Exchange Policy
A. Costyo.pk has a 7-day return policy on selected products. However, Once the expensive and bulky order is confirm and shipped, Costyo will not entertain return and exchange requests.
B. Products must be returned in their original condition, with all accessories and packaging included.
C. Refunds will be issued once the returned product is received and after the inspection and satisfaction of our supplier / selling partner. It is pertinent to mention that supplier(s) may deduct some percentage on electronic products, if they’re open or used.
D. In case of an exchange, the customer will be responsible for the shipping costs.
Payment Policy
A. Costyo.pk accepts a range of payment methods, including credit/debit cards, bank transfers, and cash on delivery.
B. Payment must be made in full at the time of checkout.
C. In case of a refund, the amount will be credited back to the original payment method after deducting the cost of our selling partner and Costyo.pk (if any).
Privacy Policy
A. Costyo.pk is committed to protecting the privacy of its customers and their personal information.
B. The website uses secure payment gateways and encryption to protect against unauthorized access.
C. Customer information is not shared with third parties unless required by law.
Customer Support Policy
A. Costyo.pk has a dedicated customer support team that can be contacted via email, phone, or WhatsApp live chat.
B. Customer support is available during business hours and will respond to inquiries within 24-48 hours.
C. Customer feedback and complaints are taken seriously and addressed promptly.
NOTE: We reserve the right to update / amend / modify our shopping policies any time without prior notice.
Last Updated: 21 Mar 2023
